Shipping & Delivery

What are the delivery and shipping companies contracted with Asrarco store?

Delivery done by: Smsa, AyMakan and Naqel Express

How long does it take for online orders to be delivered to specific address?

You can know the excepted delivery date from product page or during the checking out process from shopping cart page in general,

Orders take 2 working days maximum to deliver in Riyadh

And orders take 3 to 7 working days to deliver to rest of kingdom cities

We promise all customers that we working hard to process, ship and deliver all orders in shortest time.

How long does it take to deliver order to the shipping company?

Processing and deliver order to shipping company it’s takes from 1 to 3 working days maximum.

What is the shipping and delivery cost?

Shipping and delivery in Riyadh cost is 17.25 saudi Riyal

Shipping and delivery to all other cities in Saudi Arabia cost 25 Saudi Riyal

“ Free delivery to every order cost above of 149 Saudi Riyal”

Can I pay upon receipt (COD) ?

You can choose the payment upon receipt process for all regions of the Kingdom, with an additional fee of 15 riyals, including tax

Is it possible to ship to any city?

Yes, ships to all kingdom cities and villages, which appear in the cities menu from add address page and from product page to know the delivery date.

Can modify the address after the order confirmed?

Yes the address can be modified before deliver to the shipping company (before order status change to is shipped) by using available social communication tools with customer support.

Can the shipment be tracked? And know the status of the order or the status of the shipment?

Yes, you can do that by following these steps:

Your orders page appears, choose the order whose status you want to know.

The order page appears and contains the order details.

When requesting details, you will find the order tracking icon through which you can know the status of your order, and there is a link to track the shipment.

We are also happy to serve you by communicating with the available liquids to communicate with customer service.

We are also pleased to help you by using any available social communication tools with customer support.

Why is the shipping company calling me?

Usually the shipping company will not contact you unless the shipping address is not clear, in order to ensure that the order is delivered to you in a timely manner.